AI voice & call agents
Answer Every Call. Route, Schedule and Escalate Automatically.
Our AI voice agents handle defined inbound and permitted outbound call workflows, capture details, schedule requests, update your CRM and transfer to your team when a person is needed.
Caller What time does the dental department open?
Agent Monday to Saturday, 10 am to 6 pm. Shall I take an appointment request?
Illustrative example, not a client result
The problem
Missed Calls Are Missed Customers.
-
01Unanswered calls
Calls go unanswered during rushes, after hours or when lines are busy.
-
02Repetition
Staff repeat the same information all day.
-
03Lost callbacks
Callback requests are written down, forgotten or delayed.
-
04No record
Call details do not reach your CRM.
Inbound workflows
What a Voice Agent Can Handle on Incoming Calls
-
On the call 1Greet
Greet the caller and identify the reason for the call.
-
On the call 2Answer
Answer common questions from information you approve.
-
On the call 3Capture
Capture caller details and callback or appointment requests.
-
On the call 4Route
Route to the right department, outlet or person by rules you define.
-
On the call 5Transfer
Transfer to a person when the request is sensitive, urgent or outside the agent’s rules.
-
On the call 6Log
Log the call summary and details to your CRM, where connected.
Outbound workflows
Permitted Outbound Calls, Done Responsibly
Outbound agents can support defined, permitted use cases such as appointment or visit reminders, follow-up on enquiries that have requested a call, and feedback requests.
Rules we follow
Outbound calls are made only to people who have enquired or consented, within applicable telecom and communication regulations (including do-not-disturb rules), at appropriate hours, with an easy way to opt out. We do not build agents for unsolicited mass calling.
Capabilities
Built for Real Business Calls
Demo
Read How a Voice Agent Handles a Call
A written transcript of an example inbound call. Tap the caller’s lines to play it.
Boundaries
What Is Automated, and What Is Not
Automated
- Answering approved questions
- Capturing caller details
- Routing by rules
- Reminder calls to permitted contacts
Needs human approval
- Complaints and escalations
- Pricing exceptions
- Sensitive, urgent or clinical matters
- Any request outside defined scope
Needs integration
- Live appointment or reservation confirmation
- Order or booking status lookups
- Telephony and CRM connections
- Payment or POS systems
Deployment and pricing factors
What We Need and What Affects Cost
We need access to your telephony setup, an approved knowledge base and a named contact on your side.
Cost depends on call volume, languages, number of workflows, integrations, telephony charges and ongoing monitoring.
Implementation
From Call Flow to Live Agent
Identify call types, volumes and rules.
Scripts, routing, escalation and integrations.
Realistic test calls, including difficult cases.
Limited rollout with close review.
Monitor quality and refine.
FAQs
Voice Agent Questions
Still have a question?Call +91 97030 18606 or message us on WhatsApp.
Will callers know they are speaking to an AI?
We recommend and can configure the agent to identify itself as an AI assistant, in line with applicable rules and good practice.
What happens if the caller wants a person?
The agent transfers the call or creates a priority callback task.
Can it handle regional languages and accents?
Language support varies. We test the languages you need before launch and tell you plainly what works well and what does not.
Are calls recorded?
Only where you choose and where consent and law allow, with storage and access limits agreed in advance.
Can it replace my front desk or call centre?
No. It handles defined, repetitive calls so your team can handle the conversations that need people.